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Enhancing Food & Beverage Operations with Expert Support Services
Microsoft Dynamics 365 Business Central Support
Service for Support and Optimization
Client Overview
Pure Harvest is a food manufacturer that supplies sauces and condiments to many restaurants, marketplaces, and grocery stores, including online platforms. It was founded in 2015 and was already using Microsoft Dynamics 365 Business Central. Yet as the business grew, it became difficult to maintain the performance and optimize it while managing changes and technical issues.
Business Challenges
Using Business Central was not enough, as the business lacked the expertise to manage operations and challenges.
Performance Issues
The growing system experienced performance issues with speed and optimization.
Reporting Limitations
The absence of advanced dashboards offered limited visibility into sales, performance, and production efficiency.
User Training
Employees could not use the system properly and maximize its potential.
Integration Maintenance
Managing multiple integrations requires ongoing monitoring and effort.
Business Demands
Now, all the issues require only one solution: robust support services.
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Consolidating business operation
The system had to be monitored to keep it smooth and running.
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Data and Reporting
Complete visibility into the operation with clear dashboards and reporting tools.
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Technical Support
A dedicated team that could solve technical and performance issues in no time.
Solution Implemented
Pure Harvest acquired the Business Central Support service to quickly eliminate all these issues.
Advanced Reporting and Analytics 01
The much-needed personalized dashboards were created to offer clear visibility into operations. Now the business could see everything to make more informed decisions.
Issue Resolution and support 02
No waiting, as a dedicated team was now managing issues on a priority basis to eliminate all the disruption affecting the business.
User Training and Guidance 03
No more adoption issues as training made all the employees proficient in using the system.
Integration management 04
All the integrations were properly managed with complete optimization.
Technology
Stack
ERP
Microsoft Dynamics 365 Business Central
Systems Integrated
Warehouse Management System (WMS) Distributor Management Platform Custom APIs (AL Extensions)
Implementation Benefits
Pure Harvest resolved all the issues related to performance, scalability, adoption, and reporting to maximize its potential.
Enhanced system performance
Now that the performance issues were eliminated on tim that system, it performed at lightning speed.
Refined Analysis
The clear insights offered clear visibility into operations. From production to delivery.
User Productivity
Teams could now use the system with the advanced features to maximize their sales.
Continuous Improvement
As the operations were optimized, the business could grow and become more productive.
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