Dynamics 365 Modules – Features, Licensing & Pricing (2026)

Quick Answer (TL;DR)

Microsoft Dynamics 365 offers ERP and CRM solutions that support various functions, from sales, finance, HR, and supply chain to project management. Any business can choose a solution according to its needs and integrate it into its processes. This modular approach lets businesses buy only the apps they need.

Dynamics 365 modules are specialized business applications and offer the capabilities as separate plug-and-play apps. The centralized cloud database called Dataverse offers a single foundation to eliminate data siloes.

Module	Type	Key Capabilities	Best For
Dynamics 365 Customer Service	CRM	Case management, knowledge base, self-service portals	Support teams
Dynamics 365 Contact Center	CRM	Omnichannel voice and digital contact center with AI agents	High-volume service operations
Dynamics 365 Field Service	CRM	Scheduling, dispatch, IoT-driven maintenance	On-site technicians
Dynamics 365 Customer Insights	CRM	Customer data platform + Journeys (formerly Marketing)	Marketing teams
Dynamics 365 Finance	ERP	General ledger, AP/AR, fixed assets, financial reporting	Mid-to-large finance teams
Dynamics 365 Supply Chain Management	ERP	Inventory, warehousing, manufacturing, planning	Manufacturers, distributors
Dynamics 365 Commerce	ERP	Omnichannel retail, POS, e-commerce	Retailers
Dynamics 365 Human Resources	ERP	Workforce, benefits, leave, employee self-service	HR teams
Dynamics 365 Project Operations	ERP	Project quoting, resourcing, time, billing	Professional services firms
Dynamics 365 Intelligent Order Management	ERP	Order orchestration across channels and fulfillment partners	Multi-channel sellers
Dynamics 365 Sustainability	ERP	ESG and emissions data	Sustainability and compliance teams
Dynamics 365 Business Central	SMB ERP	All-in-one finance, sales, inventory, projects	SMBs (≈10–300 users)

Dynamics 365 Business Central

Dynamics 365 Business Central is an ERP solution for small and mid-sized businesses that unifies finance, sales, inventory, and HR, while integrating with Copilot and Microsoft applications. Dynamics 365 Business Central partner implements the system for your business if you are an SMB. As one of the top ERP systems for business, Business Central offers greater scalability and flexibility with complete control and security.

Key Features & Capabilities

Financial Management

Bank reconciliation, general ledger, accounts payable, multicurrency, and cash flow forecasting.

Supply Chain & Inventory

Offers tracking of inventory, materials, item transfers, and vendor performance.

Sales & Customer Relationship Management (CRM)

Handles orders, pricing, discounts, and opportunity tracking.

Project & Job Costing

Manages projects, tasks, resources, and timesheets.

Warehouse Management

Supports picking, packing, and barcode-ready tracking.

Reporting & Business Intelligence

Power BI dashboards for real-time visibility and decision-making.

Premium-Exclusive Features

Manufacturing

Offers bills of materials (BOM), capacity planning, and full production orders.

Service Management

Manage service orders with pricing, service, and contracts.

AI, Automation & Integrations

Copilot & AI Agents

Copilot in Business Central offers workflow automation.

Microsoft 365 Integration

Seamless Microsoft Dynamics integration to Excel, Teams, Outlook, and Microsoft apps.

Power Platform

Power Platform and Microsoft Copilot, Microsoft Power BI services integration for data analysis and app development.

Plans and Pricing

Essentials: $80 per user/month (billed yearly)

Premium: $110 per user/month

Team Members: $8 per user/month

Dynamics 365 Finance

Dynamics 365 Finance manages the complex financial processes of medium and large businesses with the automation of cash flow forecasting, compliance, payment predictions, and accounting. The ERP for finance and accounting strengthens cash flow and optimizes operations.

Key Features & Capabilities

Global Financials

Manage multi-currency, multi-language, multi-company operations, including tax compliance and reporting.

Automation & AI

Copilot and AI agents perform the tasks without any assistance.

General Ledger & Financial Close

Offers automation of multi-entity consolidations, dual-currency reporting, and accounting close sequences.

Accounts Payable (AP) & Receivable (AR)

Three-way matching logic, predictive collections modeling, and Copilot-assisted invoice capture.

Asset & Compliance Accounting

Manages complex asset lifecycle management.

Cash & Bank Management

Manage cash flow with the Account Reconciliation Agent.

Extended Planning & Analytics (xP&A)

Management and modeling tools to check financial performance.

Plans and Pricing

• Dynamics 365 Finance: $210 per user/month (annual commitment) for core features and AI tools.
• Dynamics 365 Finance Premium: $300 per user/month (annual commitment) comes with additional Copilot credits, a high data limit, and advanced xP&A.

Dynamics 365 Supply Chain Management

Dynamics 365 Supply Chain Management offers end-to-end management of the supply chain for manufacturers, distributors, and enterprises. More than 250,000+ organizations worldwide trust ERP for Supply Chain Management for their critical business operations.

Key Features & Capabilities

Procurement & Sourcing

Offers AI-powered procurement agents while managing vendor relations and purchasing.

Manufacturing & Shop Floor

Resource capacity tracking and shop floor execution, with real-time access to process manufacturing.

Supply Chain Planning

Helps maintain optimal stocks with real-time material requirement processing, inventory management, and demand-driven MRP.

Asset management

Manage equipment maintenance and work orders using machine learning and IoT.

Plans and Pricing

Standard Plan: $210 per user/month (paid annually) for core and AI features.

Premium Plan: $300 per user/month (paid annually) for advanced features and 1000 Copilot credits.

Dynamics 365 Customer Service

Microsoft Dynamics 365 Customer Service allows businesses to offer consistent customer support across all channels. CSRs can offer instant solutions to customers with real-time insights and AI reporting. It can scale from ticketing to complex centers using AI.

Key Features & Capabilities

Case and Knowledge Management

Track knowledge bases and fix customer issues while managing SLAs.

Unified Routing

Manage cases automatically on the basis of customer sentiment and agent skills.

Omnichannel Engagement

Handle phone, email, chat, SMS, and social media at the same time through a unified inbox view.

AI and Copilot Agents

Use generative AI to draft replies, case summaries, and autonomous agents.

Plans and Pricing

Professional ($50/user/month)

Enterprise ($105/user/month)

Premium ($195/user/month)

Dynamics 365 Commerce

Dynamics 365 Commerce enhances the shopping experience of a business across physical stores and online channels. Customer profile, transactions, and inventory are managed through a single platform.

Key Features & Capabilities

Omnichannel Retail

Dynamics 365 for Commerce unifies all operations, including POS, back office, and ecommerce.

Headless & Composable Commerce

Helps in building flexible storefronts using API first network.

Distributed Order Management (DOM)

Real-time inventory tracking across channels.

AI & Content Creation

Copilot helps in generating content for products and catalogs and also offers personalized customer recommendations.

Plans and Pricing

Dynamics 365 Commerce License: $210 per user per month (paid yearly).

E-Commerce Add-on: $4,000 per tenant per month (paid yearly).

Headless Add-on: $4,200 per tenant per month (paid yearly).

Dynamics 365 Human Resources

Dynamics 365 Human Resources simplifies HR processes with a comprehensive system that modernizes the workforce with simplified onboarding, payroll, and benefits processing, and training programs.

The advanced data tools and self-service portals make work easier for all employees.

Key Features & Capabilities

Leave & Absence

Balances days off, time-off requests, and calendars through Team integration.

Benefits & Compensation

Manage compensation plans and compliance.

AI & Copilot Features

Copilot for documentation and automated insights.

Personnel Management

Centralize employee records, skills, and hierarchy with personalized management.

 

Plans and Pricing

$135.00 per user/month (paid yearly) for full licenses

$4.00 per user/month (paid yearly) for self-service access

Microsoft Dynamics 365 Contact Center

Microsoft Dynamics 365 Contact Center for managing customer interaction across all digital and voice channels.

Key Features & Capabilities

Omnichannel Engagement

Handle all customer queries through chat, email, social media, etc.

Intelligent Routing

Directs queues on the basis of agent skills, customer intent, and availability.

AI & Copilot Integration

Offers summaries, drafts responses, and provides real-time transcription.

Autonomous AI Agents

Offer knowledge quality and intent recognition.

Plans and Pricing

Dynamics 365 Contact Center (Voice + Digital): $110.00 per user/month (paid yearly)

Dynamics 365 Contact Center Digital: $95.00 per user/month (paid yearly)

Dynamics 365 Contact Center Voice: $95.00 per user/month (paid yearly)

Dynamics 365 Customer Service Premium (CRM + Contact Center): $195.00 per user/month (paid yearly)

Dynamics 365 Project Operations

Dynamics 365 Project Operations connects different teams that include finance, project management, resourcing, and sales.

Key Features & Capabilities

Deal & Opportunity Management

Manage quotes, pipeline, and deal structures by integrating with Dynamics 365 Sales.

Time & Expense Tracking

Track time logging and automate approvals, with built-in AI agents.

Project Planning & Scheduling

Use Microsoft Project for the web for drag-and-drop task planning and work breakdown structures.

Resource Management

Fulfill project requirements by matching roles, employee availability, and skill sets.

Project Accounting & Financials

Handles costing, budgeting, and revenue to meet GAAP or IFRS standards.

Real-Time Dashboards

Integrates Power BI and Microsoft Teams for real-time reports and essential KPIs.

Plans and Pricing

Cost: $135.00 per user/month (billed annually).

Dynamics 365 Field Service

Dynamics 365 Field Service offers a platform that automates dispatch logistics, on-site service operations, and mobile operations. Customer service and technicians connect through automated scheduling.

Key Features & Capabilities

Work Order Management

Manage everything from contact to completion by managing service requests.

Resource Scheduling

Assigns jobs with automated routing and skill-matching.

Mobile App

Offline-capable mobile app for technicians to view details and notes.

AI & Copilot Integration

Summarizes orders and answers queries in natural language.

Asset & Inventory Tracking

Manages stock, returns, and refunds by tracking customer history.

Plans and Pricing

Standard License: $105.00 per user/month

Contractor License: $50.00 per user/month

Dynamics 365 Intelligent Order Management

Dynamics 365 is a cloud native ERP that offers order management across multiple channels with real-time visibility and data security.

Key Features & Capabilities

Omnichannel Order Capture

Orders are captured from Amazon, Walmart, POS, EDI channels, and custom apps.

Order Orchestration

Low code/no code apps are used to create custom order lifecycles and workflows.

Real-Time Inventory Visibility Service

Tracks inventory across all storage locations, including warehouses and retail stores.

Fulfillment Optimization Engine

The rules, like low shipping cost and the fastest route, are applied to choose the best fulfillment service.

Provider Ecosystem

Integrates with Microsoft and third-party apps, translating data formats.

Insights and Analytics

Helps in managing order volume, exceptions, and KPIs for constant updates and better decision-making.

Plans and Pricing

Base Capacity Block (1,000 order lines/month): $300.00 per tenant/month (paid yearly)

Overage Capacity Block (+1,000 order lines/month): $300.00 per tenant/month

Microsoft Dynamics 365 Sustainability

Organizations can now track their ESG environmental, social, and governance) data to report their impact

Key Features & Capabilities

Emissions Tracking

Keeps complete records of the Scope 1 (direct), Scope 2 (indirect energy), and Scope 3 gas emissions.

Water and Waste Management

Records and analyzes volume, quality, and waste metrics.

Data Integration & Ingestion

Combines all the data from different resources like Excel, Power Query, and custom connectors into the Microsoft sustainability data model.

Regulatory Compliance

Offers compliance with the Corporate Sustainability Reporting Directive (CSRD), EU Taxonomy, and Carbon Border Adjustment Mechanism (CBAM).

Factor Libraries

Utilizes various libraries that include DEFRA, EPA, and IEA.

AI & Analytics

Connects to Copilot and Power BI for dashboards and predictive analysis.

Plans and Pricing

Microsoft Sustainability Manager Essentials $4,000 / tenant/month

Microsoft Sustainability Manager Premium $12,000 / tenant/month

The Platform Behind Every Module

• Microsoft Dataverse

A single layer for data sharing.

• Power Platform

Utilizes Power Platform for custom app creation, real-time dashboards, and financial reporting.

• Copilot and AI agents

Autonomous agents streamlining processes and answering questions.

• Microsoft Azure

Offers security, scalability, and cloud hosting.

• Microsoft 365

Integrates with D365 apps like Outlook and Teams.

Retired and Retiring Dynamics 365 Modules

Module	Status (Oct 2026)	What replaces it
Dynamics 365 Fraud Protection	Support ended 3 Feb 2026	Third-party fraud providers
Dynamics 365 Remote Assist	No new sales since 1 Nov 2025; end of support 31 Dec 2026	Teams Mobile spatial annotation, Marketplace mixed reality apps
Dynamics 365 Guides	Same dates as Remote Assist	Marketplace mixed reality apps

Dynamics 365 CRM vs ERP Modules: What’s the Difference?

The primary difference between the two is that the ERP is for managing the back-office operational needs of the business, while the CRm is for front-office customer interactions.

	CRM modules	ERP modules
Focus	Customers, revenue, service	Finance, inventory, operations
Examples	Sales, Customer Service, Field Service, Customer Insights	Finance, SCM, Commerce, Project Operations
Main users	Sales, service, marketing	Finance, operations, HR
Shared layer	Dataverse	Dataverse (via dual-write)

How Dynamics 365 Licensing Works

It works on a per-user, per-month subscription model for the applications you need.

1. The “Base + Attach” Rule (Multi-App Discount)

It is for more than one Dynamics app, but you do not pay the full price for both.

The Base price

The full price is paid for the primary application.

The Attach license

The secondary applications are added to the same account at a discount rate.

2. Matching Licenses to Job Roles

Split staff into three tiers instead of buying full licenses.

Full Users

For basic users, managers, and staff.

Operations Activity / Device

Warehouse workers, clerks.

Team Members

Includes light users.

3. Strict Purchasing Rules

No Shared Logins

Tiered licenses that cannot be shared.

Minimum Seats

A minimum purchase of 20 users is required.

Additionally, use the ERP implementation cost calculator for a complete cost breakdown.

Which Dynamics 365 Module Is Right for My Business?

The right fit will be the one that fulfills all your business needs.

For instance, if you are a large organization with complex requirements, choose Dynamics 365 Finance.

If you are related to sales, marketing, & support, choose Dynamics 365 Sales (CRM).

Firms for consulting & hourly projects need Dynamics 365 Project Operations.

Or if you are a small-to-medium business seeking basic accounting, stock, and sales management, then go for Dynamics 365 Business Central.

Conclusion

Dynamics 365 offers multiple modules that integrate with the Power Platform and Dataverse.

These are specialized business applications that help in handling special functions, including sales, finance, customer service, etc. The 20 ERP use cases and case studies explore how Dynamics offers plug-and-play apps that can be acquired independently.

FAQs

What are the modules in Dynamics 365?

The modules include Dynamics 365 Finance, Contact Center, Customer Service, Supply Chain, Commerce, Human Resources, Project Operations, Intelligent Order Management, and Sustainability.

How many modules are in Dynamics 365?

It includes 12 primary modules for applications.

What is a module in Dynamics 365?

A module is designed to handle specific business processes through automation.

What is the difference between Dynamics 365 CRM and ERP modules?

CRM is used to manage external relationships, while ERP is used for managing back-office operations.

Is Business Central part of Dynamics 365?

Yes, Business Central is an ERP solution provided by the Dynamics 365 family.

Which Dynamics 365 module is right for my business?

To choose the right module, you need to determine the industry type, pain points, goals, and scalability needs.

Can I buy Dynamics 365 modules separately?

Yes, the applications can be bought separately, as there is no one-size-fits-all application. The wide range of modules allows you to choose the ones you need the most.